Void an item

qoda.ly allows you to void items from an open bill if an order needs to be corrected or canceled before being prepared or served.

Before you start

• Ensure you are logged in to the qoda.ly Hub.
• Verify that the staff member has the necessary permissions to void items.
• Understand that voiding an item will generate a new ticket to notify the kitchen of the cancellation.

Steps

1. Locate and open the customer’s Bill containing the item(s) that need to be voided.
2. Click the “Void” button. This will open a modal displaying all items on the Bill.
3. Select the item(s) you want to void:
   • Items ordered in multiples will be listed individually with checkboxes.
   • Select the checkbox next to each specific item you want to void.
4. Review your selection and click “Confirm” to finalize the void.

Need help? Contact qoda.ly Support for personalized assistance.