Refund

A Refund in qoda.ly represents the process of returning money to a customer after they have made a payment. It can be a full or partial refund of a bill’s total amount.

Reasons for refunds

• Order cancellations: if a customer’s order is canceled before being prepared or served, a full refund might be necessary.
• Mistakes and errors: if there’s an error on the bill or with the order, a full or partial refund may be needed to rectify the situation.
• Customer dissatisfaction: in instances where a customer is unhappy with their experience, a refund may be offered as a gesture of goodwill.

How refunds work in qoda.ly

• Permissions: issuing refunds typically requires special staff permissions to prevent misuse.
• Integration with payments: qoda.ly’s refund functionality integrates with your payment processing system to ensure that the money is returned to the customer’s original payment method.
• Recordkeeping: qoda.ly tracks and records all refunds, providing an audit trail for reporting and analysis.
• Note: refunds can only be issued to the same payment method used for the original transaction. If this isn’t possible, the refund should be processed outside of qoda.ly.

Best practices

• Clear Refund policy: establish a transparent refund policy and make sure your staff understands it.
• Documentation: if a refund is granted, record the reason for it within qoda.ly for future reference.
• Reporting: regularly review refund reports to identify any recurring issues that might need to be addressed.

Need help? Contact qoda.ly Support for personalized assistance.