In qoda.ly, a Void refers to the act of canceling an item before it has been paid. This is typically done in the case of mistakes or changes.

When to use voids

• Incorrect order entry: if an item is entered incorrectly on a bill, voiding the item is typically the best course of action.
• Immediate cancellation: if a customer changes their mind immediately after placing an order, voiding the entire bill may be necessary.
• Mistakes During Preparation: if a kitchen error is discovered early on, voiding the item prevents an incorrect dish from being served.

How Voids Work in qoda.ly

• Permissions: voiding items or bills requires staff permissions to prevent accidental cancellations.
• Record Keeping: qoda.ly typically records voided items or bills, allowing you to track them for reporting purposes.

Best practices

• Limit Voids: Excessive voids can point to issues with order entry or process flow. Analyze void data to identify areas for improvement.

Need help? Contact qoda.ly Support for personalized assistance.